Rico Lo

Operations & Project Management

Hong Kong & Bangkok

ycricolo@gmail.com

(+852) 56-6060-62

logosmgt.com

Professional Summary

Multilingual operations and project management professional with over 10 years of experience spanning Greater China and Southeast Asia. Supported by extensive expatriate experience across 20+ countries, I excel at driving cross-cultural collaboration and bridging regional markets. I specialise in B2B project management, cross-border workflow standardisation, and remote team leadership. Having successfully built and integrated operational frameworks from the ground up, I am now seeking to leverage my strategic execution and communication skills to scale operations within a larger enterprise platform.

Core Competencies

◆ Regional Operations Management

◆ B2B Project Management

◆ Cross-Functional Collaboration

◆ Workflow Standardisation (SOPs)

◆ Corporate Communications

◆ Remote Team Leadership

Professional Experience

Operations & Project Manager | Logos Solutions (Logos Language Services Ltd.)

Jan 2025 – Present | Hong Kong & Bangkok

Regional Workflow Optimisation: Established cross-border operational workflows between Hong Kong and Bangkok. Directed resource allocation and developed standard operating procedures (SOPs) to ensure consistent service delivery.
B2B Project Management & Comms: Managed the end-to-end lifecycle of premium educational consulting projects. Created corporate communication standards to streamline stakeholder relations and ensure high-quality project deployments.
Team & Systems Integration: Recruited and directed a remote team of Business Operations Associates. Evaluated and integrated digital management tools (e.g., CRM, scheduling platforms) to automate administrative tasks and empower team execution.

Key Achievements: Successfully transitioned the business model from individual consulting to a scalable, dual-base agency structure. Streamlined client onboarding and project tracking processes, significantly reducing turnaround times and elevating B2B client satisfaction.

Independent Education Consultant | Global Practice

Jan 2022 – Aug 2025 | Hong Kong & Global

Project-Based Consulting: Acted as an independent consultant managing diverse B2C and B2B client portfolios. Conducted comprehensive needs assessments and executed highly customised language and cultural integration projects tailored to specific professional goals.
Corporate Advisory & Training: Partnered with leading education centres as a B2B consultant to provide corporate language training. Mentored local staff and expatriate professionals to ensure alignment with regional teaching and operational standards.

Chinese Instructor | MeeOpp

2019 – 2022 | Sheung Wan, Hong Kong

Cross-Functional EdTech R&D: Collaborated with IT, Product, Customer Success, and Design teams in a fast-paced startup environment to develop and refine educational technology solutions. Managed the learning progress of over 1,000 students across 20+ international schools, including expansion into the Singapore market.
B2B Stakeholder Management: Liaised directly with school directors and department heads to design and standardise customised curricula for local schools and major international frameworks (IBPYP, IBMYP, IBDP, IGCSE).
Functional Leadership & Operations: Directed a sub-team of internal pedagogy specialists, overseeing day-to-day project execution. Additionally, managed the onboarding, training, and deployment of a broad network of external contract tutors to ensure consistent, high-quality service delivery.

Customer Service Representative | HKT (Hong Kong Telecom)

2018 | Tsuen Wan, Hong Kong

Client Success: Handled high-volume customer inquiries in English and Chinese. Used active listening and problem-solving skills to resolve complex issues efficiently in a fast-paced environment.
Commercial Growth: Identified customer needs to drive cross-selling and up-selling opportunities, consistently exceeding sales and revenue targets.

Digital Content Lead | D+ Media

2016 | Guangzhou, China

Autonomous Operations & Audience Growth: Operated with full autonomy to manage 3 social media accounts in the mainland China market. Spearheaded end-to-end content production—from research and material sourcing to layout editing—growing the audience from zero to over 100,000 active followers.
Campaign Management: Wrote high-converting editorial and advertising copy for B2B clients. Conducted bilingual interviews and organised offline PR events to boost brand awareness.

Education

Bachelor of Arts in Chinese Language

Jinan University, Guangzhou 2012 – 2016

TEFL Certification (120-hour Premier)

The TEFL Org 2025

Language Proficiency & Global Footprint

Cantonese & Mandarin Native / Bilingual

English Proficient (C1)

IELTS Overall Band 7.5
(Listening 8.5, Speaking 8.0, Reading 7.0, Writing 6.0)

German Conversational

Goethe-Zertifikat A1

Global Exposure: 3 years of expatriate experience, traveling to 20+ countries and gaining deep insights into diverse regional markets.